Returns & Refunds

If you are not happy with your order, you can cancel it and return the goods within 14 days of receiving them, as set out in the UK Consumer Contracts Regulations 2013. To start a return, email us at pyroshield.ltd@gmail.com with your order number and we will confirm the return instructions.

Items should be returned unused, in their original packaging. Once we receive and check the returned goods, we will refund you to your original payment method. Refunds are normally processed within 14 days of us receiving the goods back.

Damaged or faulty items

If your order arrives damaged or faulty, please email us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund.

Your statutory rights are not affected.